1. Who is responsible
Wedsmint Digital Invites is an digital invitation studio operated by Gray Arc. References to “Wedsmint”, “we”, “us” or “our” in this notice mean Wedsmint Digital Invites.
Operational/contact address: Gray Arc, Dehradun, Uttarakhand, India.
2. Information we collect
When you enquire or make a booking, we may collect:
- Your name, WhatsApp number, email address and Instagram username.
- Names of the couple and family members, wedding dates, timings, venues, maps links, event schedules, wording and other invitation instructions.
- Photographs you choose to upload.
- Razorpay payment status, order ID, payment ID, amount and refund information. We do not receive your complete card, bank-account, PIN or authentication credentials.
- Your consent choices, booking ID, submission time, communication history and service status.
- Basic technical security information needed to prevent spam, protect the form and maintain server reliability.
3. Why we use it
We use this information only where reasonably necessary to:
- Confirm your booking from Razorpay’s payment status.
- Create, revise, host and deliver your personalised digital invitation.
- Contact you about missing details, approvals, revisions, delivery and any applicable payment question.
- Maintain appropriate business, accounting, fraud-prevention and dispute records.
- Protect the form, website and customer information from misuse.
- Display completed work in our portfolio only when you separately choose to permit this.
We do not sell customer information.
4. Payment information
Razorpay processes payment credentials under its own privacy and security terms. Wedsmint receives the transaction result and references needed to confirm, support or refund the booking.
Payment credentials are entered in Razorpay’s checkout and are not stored in the Wedsmint booking record. Please never send us passwords, PINs, one-time passwords or complete bank statements.
5. Storage and service providers
Booking records and uploads are stored in protected areas of our Hostinger hosting account. Structured booking information is also synchronised to a restricted Google Sheet through Google Apps Script. Hostinger, Google and any payment provider presented at checkout act as technology providers supporting our service and may process information on infrastructure located outside your state or country, subject to their security and contractual arrangements.
Access is limited to Wedsmint and service providers or professional advisers who need it for a legitimate service, security, accounting or legal purpose. We may disclose information when required by applicable law or a valid government request.
6. Photographs and portfolio use
You must have authority to provide all photographs and personal details submitted with a booking. Booking permission does not automatically give Wedsmint permission to publish your invitation or photographs.
Portfolio permission is optional. Leaving it unchecked does not affect your order. If you grant it, you may withdraw permission before publication by emailing us. Once content has been lawfully published or shared by others, complete removal from third-party copies may not always be possible.
7. Retention and deletion
Raw uploaded photographs are normally deleted within 30 days after the event date supplied in your booking, unless they are still reasonably needed to finish the service, resolve a dispute, investigate fraud or comply with law.
We may retain a limited booking, payment, invoice and communication record for longer where reasonably necessary for accounting, tax, legal claims, fraud prevention or other legal obligations. Portfolio material may be retained while permission remains valid. Information no longer needed for these purposes will be deleted or anonymised.
8. Your choices and requests
Subject to applicable law, you may ask us to explain what information we hold about you, correct inaccurate information, withdraw optional portfolio permission, or delete information that is no longer required. Withdrawing necessary booking processing before completion may prevent us from providing the service and does not automatically create a refund right.
Send requests to info@wedsmint.com. We may need to verify that the request comes from the customer or an authorised person.
9. Security and incidents
We use access controls, private upload storage, server-side validation, signed Sheet synchronisation and reasonable administrative safeguards. No internet system is completely risk-free. If a material incident affects your information, we will respond and provide notices where required by applicable law.
10. Adults and third-party details
The booking form is intended for people aged 18 or older. If you provide another person’s name, photograph or contact information, you confirm that you are authorised to do so. Please do not submit children’s information unless it is genuinely needed for the invitation and you have appropriate parental or guardian authority.
11. Grievances and changes
Privacy questions or grievances may be sent to Wedsmint Digital at info@wedsmint.com. We aim to acknowledge grievances within 48 hours and resolve them within one month where reasonably possible.
We may update this notice when the service or law changes. The effective date and consent version shown on this page identify the version applicable to a booking.