1. Personalised service
Wedsmint invitations are created for a specific customer, couple and event. The full ₹1,999 payment reserves production time and covers the selected standard theme and its included personalised creative and technical work.
2. Cancellation before work begins
If you cancel before Wedsmint has begun planning, designing, customising or developing the invitation, the amount paid will be refunded in full.
Please contact us promptly. Once personalised work begins, the rule below applies.
3. Cancellation after work begins
Once Wedsmint has begun personalised work, Wedsmint may retain the reasonable value of production time and work already performed specifically for the booking. Any approved refund will account for work completed and the portion of the service not yet delivered.
If exceptional circumstances apply, Wedsmint may agree to a larger partial refund or credit at its discretion. This does not reduce any remedy that applicable consumer law requires.
4. Preview and change of mind
After an initial preview has been provided, a change of mind, event cancellation, selected-theme change, or decision not to use the invitation does not ordinarily qualify for a full refund. Wedsmint will still provide the included revision rounds within the agreed scope unless the booking is cancelled.
5. Delay or inability to deliver
Wedsmint usually aims to provide an initial preview within 2–3 days after payment verification and receipt of complete information. If Wedsmint is unable to provide an initial preview within five days for reasons within Wedsmint’s control, you may request cancellation and a full refund of amounts paid for undelivered work.
This does not apply where delay results from incomplete information, unsuitable files, delayed customer responses, newly requested features, an agreed extension, or events outside Wedsmint’s reasonable control.
6. Undelivered portions
If Wedsmint receives payment but then fails to provide the agreed final invitation for reasons within Wedsmint’s control, Wedsmint will provide an appropriate refund for the undelivered portion.
Once the completed invitation has been delivered as agreed, payments are ordinarily non-refundable, without limiting remedies for a genuine defect or service that materially differs from what was agreed.
7. Duplicate or incorrect payments
Verified duplicate payments or amounts paid in error will be refunded through Razorpay to the original payment method. We may request the Booking ID or Razorpay Payment ID to locate the transaction.
8. Requesting a refund
Email info@wedsmint.com with your Booking ID, payment date, amount, Razorpay Payment ID if available, and reason for the request. Do not email passwords, PINs or complete bank statements.
Approved refunds will normally be initiated through Razorpay to the original payment method within 7–10 business days. Banks and payment providers may require additional processing time after initiation.
9. Consumer rights
This policy should be read with the Terms of Service. Nothing in it excludes a refund, replacement, correction or other remedy that cannot lawfully be excluded under applicable consumer law.